CONTACT US
Got a question, a concern, or just want to say hi? We're here to help — fill out the form below and we'll get back to you within 24 hours (business days).
Prefer email? Reach us directly at support@briyva.com
BEFORE YOU WRITE — MAYBE WE ALREADY ANSWERED IT
See all FAQs.
HOW FAST DO YOU SHIP?
HOW FAST DO YOU SHIP?
Orders are dispatched within 1–2 business days. Estimated delivery is 5–8 business days. You'll receive a tracking number by email once your order ships.
WHERE'S MY ORDER / HOW DO I TRACK IT?
WHERE'S MY ORDER / HOW DO I TRACK IT?
Once shipped, you'll receive a tracking email with your tracking number. You can check your order status anytime on our Track Your Order page.
DO YOU SHIP TO MY COUNTRY?
DO YOU SHIP TO MY COUNTRY?
Yes — we ship worldwide with no restrictions.
CAN I CHANGE OR CANCEL MY ORDER?
CAN I CHANGE OR CANCEL MY ORDER?
If your order hasn't shipped yet, reach out to us as soon as possible and we'll do our best to accommodate. Once dispatched, we can't make changes.
WHAT'S YOUR REFUND POLICY?
WHAT'S YOUR REFUND POLICY?
30-day money-back guarantee, no questions asked. No return shipment required — just email us and we'll process your refund.
I RECEIVED A DAMAGED OR WRONG ITEM — WHAT DO I DO?
I RECEIVED A DAMAGED OR WRONG ITEM — WHAT DO I DO?
Email us at support@briyva.com with a photo and your order number. We'll send a replacement or issue a full refund — your choice.